Change or cancel a booking
Review your booking and the options for changing it.
My bookings →HELP
Help with your BER Airport transfer
Find the right information for your booking, your pickup at BER Airport, payment or confirmation.
QUICK HELP
What would you like to do?
Choose a topic to go straight to the right place.
Manage a booking
Sign in to see the details, voucher and status of your trip.
Open my bookings →Find your driver at BER
Follow the way from baggage reclaim to the agreed meeting point.
Open the arrival guide →Payment and confirmation
Answers about payment, confirmation, changes and cancellation.
View FAQ →Book a new trip
Enter the address, date, passengers and luggage and see the price.
Book a transfer →ON THE DAY OF PICKUP
Cannot find your driver?
Stay where you are and check the details in your booking confirmation first.
- Check the terminal, level and meeting point in your confirmation.
- Look for new messages and missed calls.
- Call the telephone number shown in your confirmation.
- Please do not leave the terminal or book another ride before you have spoken to us.
TOPICS
Help by topic
Pickup and meeting point
Directions for Terminal 1, Terminal 2 and the railway station.
Arrival guide →Payment and confirmation
Answers about payment, confirmation and booking conditions are in the FAQ.
Open FAQ →Luggage and vehicles
Compare vehicles by seats and luggage space.
View vehicles →CONTACT
Personal assistance
If you cannot find your answer, write to us with your booking reference, the passenger's name and the pickup date.