FAQ
Questions about your BER Airport transfer
Short answers about prices, payment, meeting your driver, delays and cancellation.
How is the price calculated?
Enter your address, date, time, passengers and luggage. The form lists the vehicles that fit and shows each final price before you pay. Business Class, First Class, First Class Van and the 8-Seater Van have a fixed price within Berlin; Sedan, Estate and the other vans are priced by distance. Traffic during the trip never changes the price you booked.
What happens if my flight is delayed?
Add your flight number when you book. Your driver follows the actual arrival time and plans the pickup accordingly, so you do not need to call us for an ordinary delay.
Where will my driver meet me at BER?
In the public arrivals hall, with a sign showing your name. The exact meeting point and your driver's phone number are in your booking confirmation — and our arrival guide shows the way from baggage reclaim.
How do I pay?
Online and in advance, by card through our payment provider Stripe. Cash is not accepted in the vehicle. You receive a confirmation and a PDF voucher by email right after payment.
Can I cancel or change my booking?
Cancellation is free up to 24 hours before pickup. For later cancellations the terms of carriage apply. Changes to time, route or vehicle are possible on request and subject to availability.
Are child seats available?
Yes — up to two child seats per trip are free of charge. Tell us the number and the ages of the children when you book and we will provide the right seats.
How late can I book online?
Online bookings are possible until 12 hours before pickup. For a sooner trip please call or write to us on WhatsApp.
Do you drive at night and on weekends?
Yes, around the clock, every day of the year, without a night surcharge.
Can I travel with a pet?
Yes, by prior arrangement. We recommend a carrier or a protective cover for the seat.
Do you offer wheelchair transport?
Yes. We have a vehicle with a lift and wheelchair restraint. Please request it in advance by WhatsApp, phone or email; the price depends on the route and the assistance required.
Which languages do your drivers and support speak?
Our drivers speak German and English, and our support team answers in German and English.
Which vehicles can I choose?
Sedan (Škoda Octavia), Estate (Škoda Superb Combi), Business Class (Mercedes-Benz E-Class), First Class (Mercedes-Benz S-Class), Standard Van (Toyota Proace), Van XL (Mercedes-Benz Vito), First Class Van (Mercedes-Benz V-Class) and an 8-seater Mercedes-Benz Vito.
Can I book a group transfer or an hourly service?
Yes. Group transfers and hourly bookings are arranged individually by WhatsApp, phone or email. The minimum hourly booking is three hours.